“We’re Helping Lead the AI Era” Rakuten Advertising’s Ben Cox Talks New AI Tools
Following on from May’s superb Optimism event, we caught up with Rakuten Advertising’s VP of AI Strategy and Operations to find out more about the platform’s AI upgrades.
July 10, 2025
Sol Wilkinson: You just launched Detect, Storefronts, and Prompt. In simple terms, what do they do for your clients?
Ben Cox: Detect gives brands the visibility they’ve long needed, identifying programme compliance issues, monitoring affiliate behaviour, and helping partnerships operate at their full potential. Storefronts empowers creators and influencers to curate products in a way that drives authentic engagement and performance, and also helps streamline the customer experience and path to purchase. Prompt, our newest reporting tool, applies our AI to simplify ad hoc report requests, surfacing actionable insights on performance, audiences, and trends to help marketers make faster, smarter decisions quickly and in plain language.
SW: What sets Rakuten Advertising’s AI apart from what other platforms are doing right now?
BC: What sets us apart is how deeply our AI is rooted in affiliate expertise. We’re not just applying generic models; we’ve built Affiliate Intelligence to reflect decades of network data, partner behaviours, and performance trends. This is all built on the data flywheel concept, where the continuous collection of insights from our network fuels new cycles of customer value and product iterations.
SW: Do you see AI becoming the core engine of affiliate marketing? How will that change the game for advertisers and affiliates?
BC: Absolutely, but it’s not just affiliate, AI is transforming the digital marketing landscape as a whole. What makes Rakuten unique is that we’ve made deliberate investments to be at the forefront of that change. AI and large language models (LLMs) go beyond abstract potential — they provide the scalability and automation needed to unlock opportunities that were previously impractical, especially across large, complex networks of bespoke partnerships. With emerging capabilities like agentic reasoning, we're beginning to orchestrate proactive, context-aware decision-making support at scale, reshaping how affiliate programmes are managed and optimised. We have the largest data science team in the industry dedicated specifically to affiliate marketing, and we've invested heavily in the infrastructure to operationalise AI across our platform. Our models are not generic — they’re purpose-built and trained on affiliate-specific, global use cases, giving Rakuten Advertising a significant uniqueness and leadership in the affiliate marketing industry. At Rakuten, AI is foundational to our culture. It’s not just a layer of technology — it’s embedded in how we think, how we operate, and how we solve challenges for the affiliate ecosystem. We view AI as a driver of industry transformation, reshaping not only our internal processes but also the way our customers engage with our solutions. With AI, we’re moving beyond traditional optimisation into real-time intelligence, enabling automated recommendations, proactive campaign management, and dynamic performance tuning at scale. This fundamentally changes how advertisers approach partnerships, measurement, and growth. We’re not simply responding to the AI era — we’re helping lead it.
https://hellopartner.com/2025/07/10/...gs-ben-cox-talks-new-ai-tools/
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