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"CTT Express makes a positive balance of its first eight months of life October 15, 2020
CTT Express, the Spanish express parcel subsidiary of the CTT Group, has increased its activity by more than 60% during the first eight months, since the presentation of its new brand in Spain. Growth supported especially by e-commerce activity that has exploded in recent months, especially during the term of the lockdown. The largest e-commerce sales and distribution brands in Spain and Portugal have started operations with CTT Express, giving them their confidence in their ability to provide a flexible and reliable service.
Along these lines, the positive balance of the company adds to the good results obtained by the CTT Group during the first half of the year, with an increase in almost all of its business areas. The group has obtained an income of 350 million euros. The performance of its express parcel segment stands out, where it has a turnover of 120 million euros and almost 25 million objects moved in the Iberian Peninsula, which represents a growth of 40% compared to the same period last year.
CTT Express continues to display its new corporate image in its trailers and tow vehicles, vans of all sizes, and other last-mile delivery alternatives, and is already present in more than 200 agencies, 40 distribution centers and 2,500 service points In the Iberic Peninsule.
As Manuel Molins, General Director of CTT Express, emphasizes, “we maintain our initial plans to position ourselves as a leading provider of urgent shipments in the Iberian market. If putting a new brand on the market is always difficult, when a crisis like the one we are experiencing occurs, the challenge is even greater. Fortunately, the results support our strategy and that encourages us to continue on the path of investment, technology and quality of service. ”
The manager refers to the company's deep transformation process and its plans to create distribution centers throughout the Peninsula, expanding those in Madrid, Barcelona and Valencia. The new enclaves will be equipped with automatic classification systems. Another technological advance that CTT Express is implementing will be an artificial intelligence software that will help to gain more distribution capacity and flexibility at peak demand, such as in the next Black Friday and Christmas campaign, as well as improve its quality ratios of service that already stand at 98%.
Customer Support
A study carried out by the company to find out about online shopping habits, needs and demands, concludes that 73% of buyers value brands also for their delivery and delivery experience. Their conclusions support the efforts of CTT Express to provide all customers with excellent service, a commitment that has been reinforced in recent months with the deployment and start-up of a new automated Contact Center system.
“We have listened to the consumer and we have put ourselves to work to improve their shopping experience. At the moment, we are developing a customer service system that avoids long waits on the phone and repetitive questions that confuse the user without offering effective solutions. " says Jerónimo Soriano, Director of Quality Control, Security and Customer Services." |