Rakuten Securities won the 1st place overall for the 2nd consecutive year of “2022 Oricon Customer Satisfaction (R) Ranking Net Securities”!
2022-01-04 by rehow
Rakuten Securities, Inc. (Headquarters: Minato-ku, Tokyo, President: Yuji Kusunoki, hereinafter “Rakuten Securities”) is listed in the “2022 Oricon Customer Satisfaction (R) Ranking Net Securities” announced today by oricon ME Co., Ltd. We are pleased to inform you that we have won the first place overall for the second consecutive year.
The online securities ranking of “Oricon Customer Satisfaction (R) Ranking” was started by oricon ME Co., Ltd. in 2008, and 9 items are aggregated for customers who are actually investing and forming assets at a securities company. It will be analyzed and evaluated.
In this survey, Rakuten Securities has six items: “account opening / benefits,” “ease of transactions,” “analysis tools,” “asset management,” “information provided,” and “system stability.” We received the top evaluation and were able to receive the first place in the overall evaluation for the second consecutive year.
Since receiving the award last year, we are the first major domestic securities company to purchase and reserve US stocks with (*) points, “Point investment (US stocks, yen settlement)”, and propose the optimal course from the answers to nine questions, NISA account. In addition to launching the new RoboAdvisor service “Raku-Raku Investment” that can be operated in Japan, the functions of the cutting-edge stock trading tool “MARKETSPEED II (R)” and the trading app for smartphones “iSPEED (R)” have been added. We have been making efforts to improve customer convenience, such as strengthening security by introducing two-factor authentication using images at login for the first time in major online securities companies. As a result, the total number of accounts, which was 5 million in December 2020, exceeded 7 million in December 2021, and a large number of customers are using Rakuten Securities’ services.
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