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Rakuten Mobile gets 4th administrative instruction
7:38 pm, December 15, 2019
Jiji PressTOKYO (Jiji Press) ? Rakuten Mobile Inc. on Friday received fresh administrative guidance from the communications ministry for recent disruption of its free mobile phone services for 5,000 customers launched in October.
The ministry gave the company administrative instructions three times earlier this year over delays in its work to prepare base stations for its mobile services.
In the latest guidance, it urged the unit of major cybermall operator Rakuten Inc. to prevent any repeat of the service disruption.
Its voice communications and data transmission services were partially disrupted for around three hours on the morning of Dec. 10 due to a glitch.
But the company did not disclose the problem when it occurred and instead announced, through channels including its website, the incident after the services were restored.